Lead follow-up & WhatsApp messaging automation in Malaysia
We make sure every enquiry is answered in under 60 seconds and followed up until it is signed. Lead follow-up automation on WhatsApp and email, one shared inbox for your team, and a CRM pipeline your team will actually use, for companies across Malaysia.
Guide: how to automate lead follow-up →
Guide: one company WhatsApp inbox for your team →
Guide: WhatsApp inbox for multi-branch retail →
Without follow-up automation, most leads are lost
Businesses work hard to get enquiries, then lose them through slow replies, forgotten follow-ups and quotes that sit in someone’s inbox. The buyer does not wait. They sign with whoever replied first.
Automation fixes this. The moment an enquiry arrives from your website, ads or social media, the right person gets a WhatsApp alert, the buyer gets an instant reply, and a follow-up sequence starts so nobody has to remember to chase.
Everything flows into a simple CRM pipeline, so you can see every lead, every quote and every deal in one place, and know exactly where revenue is coming from.
What our automation & CRM service includes
Instant lead alerts
WhatsApp and email alerts to the right salesperson within seconds of every enquiry.
Shared WhatsApp inbox
All customer chats in one company-controlled inbox, so managers can see who replied, what was said and what still needs a follow-up.
Auto-replies
Immediate, personal-sounding replies on email and WhatsApp so buyers know you are on it.
Follow-up sequences
Automatic reminders and nurture emails until the lead books a meeting or says no.
CRM setup
HubSpot or GoHighLevel pipelines configured for how your team actually sells.
Custom workflows
n8n automations that connect forms, ads, spreadsheets, calendars and accounting tools.
Pipeline dashboards
Clear reporting on leads, response times, quotes and won deals.
How lead follow-up automation works with WhatsApp
Lead follow-up automation runs on the official WhatsApp Business Platform through an approved provider, so your company owns the number and the chat history. Customers must opt in, and messages you start after a conversation has gone quiet use pre-approved templates.
A typical setup sends an instant reply to every new enquiry, alerts the right salesperson within seconds and starts a timed follow-up sequence after each quote, on day 1, 3, 7 and 14, stopping the moment the buyer replies.
Everything is logged in your CRM, so you can see first-reply times, quotes sent and deals won by person, branch and channel, and spot where leads are still leaking.
Who our automation work is for
- Sales teams that miss or forget enquiries because leads arrive in too many inboxes and WhatsApp chats.
- Businesses where quotes are sent and then never followed up.
- Companies running ads that want every lead answered in under a minute, even after hours.
- Owners who want to see every lead, quote and won deal in one dashboard.
Why companies choose Convyra
Further reading
- WhatsApp Business Platform documentation (Meta) ↗
- WhatsApp Business Messaging Policy ↗
- HubSpot CRM ↗
- GoHighLevel ↗
- n8n workflow automation ↗
One senior team handles brand, website, marketing and automation, so nothing gets lost between agencies. We are based in Kuala Lumpur and work with companies across Malaysia, including Selangor, Penang, Johor and East Malaysia, meeting in person in the Klang Valley and online everywhere else. Plans start at RM1,800, every project starts with a free 20-minute review and clear targets, and we report in plain language on the numbers that matter: enquiries, quotes and revenue.
How our lead follow-up automation process works
Map
How leads arrive and where they get stuck.
Build
Alerts, replies, sequences and CRM pipeline.
Train
Hands-on training for your sales team.
Improve
Monthly review of response times and conversion.
Lead follow-up automation work: built, not promised
SolidBlock · case study
Construction, Petaling Jaya · Website, SEO, lead capture
MyWorkshop
Website, search and lead capture“Now the lead hits my project manager's WhatsApp before the customer has closed the tab, and the quote gets chased three times without anyone remembering to do it.”
Mr. Ramesh, Owner, SolidBlock Enterprise · Construction, Petaling Jaya
Lead follow-up automation questions we get asked
What is marketing automation?
Software that handles repetitive marketing and sales tasks for you, such as replying to enquiries, sending follow-up messages and updating your CRM, so leads are never forgotten.
Can all our staff WhatsApp chats go into one company inbox?
Yes. We set up a shared WhatsApp Business inbox where your whole team, or each branch, handles customer chats from one company number, while managers see every conversation and which enquiries still need a reply.
What is lead follow-up automation?
Messages and reminders that go out automatically after an enquiry or quote, on WhatsApp or email, until the buyer books, signs or says no. Your team only steps in when a real conversation is needed.
Can you automate WhatsApp follow-ups?
Yes. We set up WhatsApp alerts to your team and automated messages to leads using approved WhatsApp Business tools, within WhatsApp’s rules.
Which CRM is best for Malaysian SMEs?
It depends on your team size and budget. HubSpot suits companies that want a polished, scalable CRM. GoHighLevel suits teams that want marketing and CRM in one. We recommend after reviewing how you sell.
How much does marketing automation cost?
Automation is part of our Automate plan at RM3,500 a month: everything in our Brand and Grow plans plus WhatsApp and email lead alerts, automatic follow-ups and a CRM pipeline and dashboard, with no minimum term.
How long does setup take?
A core lead-alert and follow-up system usually takes 2 to 4 weeks. Full CRM migrations with custom workflows take longer.
Will my team need training?
Yes, and it is included. We train your team on the CRM and keep the system simple enough to be used every day.
Do you work with companies outside the Klang Valley?
Yes. We are based in Kuala Lumpur and work with companies across Malaysia, including Selangor, Penang, Johor, Perak, Sabah and Sarawak, meeting in person in the Klang Valley and online everywhere else. We also take on overseas clients online.
Let's talk
Tell us what you're building. A member of our team will get back to you personally.